TSB Bank plc

Financial Ombudsman decision DRN-2738097 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Ms M fell into financial difficulty as a result of being signed off from work for medical reasons.Treatment in financial difficulty

I don’t feel that TSB communicated matters clearly enough to Ms M or took full regard of the difficult situation that Ms M finds herself in.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2738097.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.