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Brent Shrine Credit Union Limited

Financial Ombudsman decision DRN-2734545 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr B complains that Brent Shrine Credit Union Limited, trading as My Community Bank, is reporting a default on his credit file.Credit file reporting

In 2019 he lost his job due to mental illness, and he fell into arrears. In 2020 he sent MCB a letter from his doctor, which said “it would help if his stress could be reduced by removal of the pressure to repay the debts he has.”Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2734545.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.