Santander UK Plc
Financial Ombudsman decision DRN-2725894 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Tue Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr B is unhappy that Santander UK Plc varied the interest rate on his ISA account.Interest and rates
Santander have acknowledged this themselves in their response to Mr B’s complaint and their payment of £75 to Mr B.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2725894.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.