HSBC UK Bank Plc
Financial Ombudsman decision DRN-2722376 Upheld
Upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Fri May 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Mr K complains about the security questions HSBC UK Bank Plc asked him when he tried to make a payment from his account.Identity checks and access
Mr K’s issue with them should have been handled better.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2722376.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.