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Financial Ombudsman decision DRN-2718250 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

remove any credit searches on Mr A’s credit file that they should have removed under their right to withdraw processCredit file reporting

Fluid have acknowledged that they didn’t follow their right to withdraw procedure for Mr AComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2718250.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.