Nationwide Building Society

Financial Ombudsman decision DRN-2712703 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr A asked Nationwide to write off the loan as he thought they shouldn’t have lent the money to him and hadn’t conducted sufficient checks before approving his loan application.Irresponsible lending

Mr A is unhappy that Nationwide Building Society allowed him to take out a loan when he was suffering with mental health issues.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2712703.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.