Equifax Limited

Financial Ombudsman decision DRN-2711365 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr S complains that Equifax failed to update his credit file after a credit card provider agreed to remove adverse information.Credit file reporting

In my view, £100 fairly reflects the impact of the situation on Mr S so I’m going to endorse the investigator’s recommended settlement.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2711365.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.