Equifax Limited

Financial Ombudsman decision DRN-2698536 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Mrs P complains that EQUIFAX LIMITED (Equifax) wouldn’t allow her to access the information it held about herIdentity checks and access

Mrs P complains that EQUIFAX LIMITED (Equifax) wouldn’t allow her to access the information it held about her and she was concerned about fraud.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2698536.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.