National Westminster Bank Plc

Financial Ombudsman decision DRN-2697128 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr N complains National Westminster Bank Plc (NatWest) gave him false information about what a payment holiday would mean for the interest on his loan.Interest and rates

Unfortunately, what the bank’s member of staff said was open to interpretation... there was a lack of clarity in the information given which led to a misunderstanding.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2697128.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.