Firms › National Westminster Bank Plc ›
National Westminster Bank Plc
Financial Ombudsman decision DRN-2696539 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest had created more problems for Ms M when they suggested she call into the branch for the statements to be produced, when this was never possible.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2696539.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.