Firms › National Savings and Investments ›
National Savings and Investments
Financial Ombudsman decision DRN-2696180 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr K complains about the service received from National Savings and Investments (NSI). He says there were problems with NSI’s website and he received poor customer service from members of staff when he complained about it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2696180.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.