Barclays Bank UK PLC

Financial Ombudsman decision DRN-2694705 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Barclays agrees that it failed to properly advise Miss M of its complaints process and raise a formal complaint when Miss M asked it to do soComplaint handling

Barclays agrees that its chat service didn’t live up to expectations because messages were inconsistent, inaccurate information was given to Miss M and there were often typosService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2694705.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.