Barclays Bank UK PLC

Financial Ombudsman decision DRN-2693448 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Barclaycard agreed that no interest or charges would be added to the outstanding balance and placed the account on hold.Treatment in financial difficulty

Barclays Bank UK PLC trading as Barclaycard should backdate the default to January 2020.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2693448.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.