MONZO BANK LIMITED
Financial Ombudsman decision DRN-2691751 Upheld
Upheldoutcome, as published by the Ombudsman
£8,484redress stated in the decision
Fri Oct 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Miss P complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam.APP scam refund refused
remove any record of it from Miss P’s credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2691751.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.