TSB Bank plc

Financial Ombudsman decision DRN-2689288 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

failed to engage with him when he asked for a repayment plan to be set up in respect of his loan and overdraftTreatment in financial difficulty

failed to correspond with him about the same only in writingComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2689288.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.