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Shawbrook Bank Limited
Financial Ombudsman decision DRN-2684692 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr K further complains that SBL did not call him to discuss his complaint, that the complaint handler was lying to him, and he is unhappy with the tone of SBL’s final response letter.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2684692.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.