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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN-2684099 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss S complains that Advanced Payment Solutions Limited, trading as Cashplus, didn’t tell her it had recorded a default on her credit file.Credit file reporting

Cashplus has provided enough evidence to satisfy me that it sent Miss S a written default notice on 28 February 2019.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2684099.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.