HSBC UK Bank Plc
Financial Ombudsman decision DRN-2682280 Not upheld
Not upheldoutcome, as published by the Ombudsman
£34redress stated in the decision
Mon Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
This service isn’t able to consider a complaint about complaint handling on its ownComplaint handling
Miss H has also said that she feels that HSBC failed to take account of her vulnerabilities.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2682280.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.