Sytner Group Limited

Financial Ombudsman decision DRN-2676929 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,075redress stated in the decision

Thu Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mrs F complains that Sytner Group Ltd (“Sytner”) failed to transfer a deposit onto her new agreement to finance a car and that they didn’t tell her GAP insurer about the change in car details.Product mis-sold

Mrs F complains that Sytner Group Ltd (“Sytner”) failed to transfer a deposit onto her new agreement to finance a car and that they didn’t tell her GAP insurer about the change in car details.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2676929.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.