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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN-2676646 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Miss C contacted Very and explained she was experiencing financial difficulties.Treatment in financial difficulty
Miss C complains that Shop Direct Finance Company Limited trading as Very (Very) unfairly increased her debt after she’d told it about her financial difficulties.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2676646.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.