Santander UK Plc
Financial Ombudsman decision DRN-2676577 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
He’s also unhappy Santander didn’t make him aware that if he didn’t pay the outstanding amount in full, a late payment marker would be applied on his credit file.Credit file reporting
Mr G has complained that Santander UK Plc didn’t tell him how to pay off the outstanding debt on his account when he switched his bank account to another bank.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2676577.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.