TSB Bank plc

Financial Ombudsman decision DRN-2674207 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

He said he didn’t receive text alerts when he ought to have done and this meant some payments were missed. Mr K thought this appeared to have impacted his credit score.Credit file reporting

Mr K complained to TSB on a number of occasions about the service provided. He reported various problems with his internet banking service and in particular logging on and accessing account information.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2674207.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.