Barclays Bank UK PLC

Financial Ombudsman decision DRN-2672898 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs M complains about interest charged on her credit card account by Barclays Bank UK PLCInterest and rates

I appreciate Mrs M also complains about ongoing issues about paying the outstanding balance and calculating the interest. I think Mrs M has the account statements and has been given information about the balance as well as how to pay it. I make clear that we are not an auditing service and it’s not our role to check the interest calculations.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2672898.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.