Santander UK Plc
Financial Ombudsman decision DRN-2671479 Upheld
Upheldoutcome, as published by the Ombudsman
£375redress stated in the decision
Wed May 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Mrs A complains that Santander UK Plc failed to make reasonable adjustments for her disabilitiesSupport for vulnerable customers
a variety of customer service issues, often occasioned by call handlers not reading the notes about Mrs A which have been recorded on her accountService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2671479.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.