Wirex Limited

Financial Ombudsman decision DRN-2667786 Upheld

Upheldoutcome, as published by the Ombudsman

£2,534redress stated in the decision

Mon Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr C is unhappy that Wirex Limited won’t refund him the money he lost from his account through a scam.APP scam refund refused

he was in the process of using it to buy medication for a painful condition from which he suffered. This made him vulnerable.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2667786.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.