HSBC UK Bank Plc
Financial Ombudsman decision DRN-2661938 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
HSBC had defaulted the account and sold it to a third partyTreatment in financial difficulty
HSBC is required to provide accurate information to credit reference agencies. And given the duration the debt was left unpaid, I don’t think it was unfair of HSBC to record the default either.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2661938.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.