Telefonica UK Limited

Financial Ombudsman decision DRN-2661660 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

Mr A complains that Telefonica UK Limited (“O2”) acted irresponsibly when it granted him, in quick succession, six fixed sum loan agreements (“loans”) for six telephone handsets.Irresponsible lending

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2661660.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.