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Santander UK Plc

Financial Ombudsman decision DRN-2657740 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

I’ve also looked at the terms and conditions for Mr H’s account and this says Santander will file information about how Mr H manages his account with CRA’s.Credit file reporting

I understand Santander have sent the call recording to Mr H on a USB stick. They say the internal process hadn’t been updated on their system which is why they originally told Mr H they could only send it by CD.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2657740.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.