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National Savings and Investments

Financial Ombudsman decision DRN-2652452 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mrs Y complains that National Savings and Investments didn’t register her for telephone and online services for her accountIdentity checks and access

Mrs Y made a complaint. She said she had completed these forms months ago and NS&I were just telling her now that there was a problem.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2652452.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.