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HSBC UK Bank Plc

Financial Ombudsman decision DRN-2648256 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

HSBC’s payment holiday process – in particular the requirement for a credit check – had understandably discouraged C from accessing the support it needed, which was unfair.Treatment in financial difficulty

So I think it would be fair for HSBC to remove that, as it’s already agreed to do. And while the non-payment has continued for longer than the six-month period that would most likely have been allowed, in the circumstances I think it would be reasonable for HSBC to remove all adverse information from July 2020 to date.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2648256.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.