Grattan Plc

Financial Ombudsman decision DRN-2643163 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr K complains that Grattan Plc (Grattan) has continually failed to make the reasonable adjustments he asked them for when he fell into financial difficulties with his catalogue account.Treatment in financial difficulty

failed to make the reasonable adjustments he asked them for when he fell into financial difficultiesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2643163.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.