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Vanquis Bank Limited
Financial Ombudsman decision DRN-2642518 Not upheld
Not upheldoutcome, as published by the Ombudsman
£6redress stated in the decision
Thu Aug 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr W says he was lent to irresponsibly and is also unhappy with the credit limit increases on the card.Irresponsible lending
Vanquis investigated how Mr W’s account had been handled since it was made aware of his financial difficulties.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2642518.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.