Halifax Limited

Financial Ombudsman decision DRN-2641911 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss H has complained about the way that Bank of Scotland plc (trading as Halifax) handled her mortgage when she was experiencing financial difficulty.Treatment in financial difficulty

Halifax had reported adverse information about her mortgage to Credit Reference Agencies (CRAs) and this had affected her credit score.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2641911.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.