Barclays Bank UK PLC

Financial Ombudsman decision DRN-2641608 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

I don’t think Barclays treated Mr D unfairly when it said the payment he made was not covered by the CRM Code.APP scam refund refused

I also consider the compensation Barclays has already paid for £200, due to not returning a call and for the delay in responding to Mr D, is fair and reasonable in the circumstances.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2641608.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.