NewDay Ltd

Financial Ombudsman decision DRN-2636642 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

he suffered with mental health issues despite his informing them of this previouslySupport for vulnerable customers

NewDay continued to attempt to contact him before implementing the balance corrections as mandated by the previous final decisionService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2636642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.