Vanquis Bank Limited

Financial Ombudsman decision DRN-2634956 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr M complains that Vanquis Bank Limited continued to hold him responsible for an account that he hadn’t applied forIdentity checks and access

there was a delay of seven months that could and ought to have been avoidedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2634956.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.