Healthcare Finance Limited

Financial Ombudsman decision DRN-2632206 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

I would remind it of its duty to exercise forbearance if Mrs A is experiencing any difficulties paying what she owes.Irresponsible lending

Mrs A complains Healthcare Finance Limited (“HCL”) has failed to accept its responsibilities to her under section 75 of the Consumer Credit Act 1974 (“CCA”).Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2632206.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.