TSB Bank plc

Financial Ombudsman decision DRN-2630780 Upheld

Upheldoutcome, as published by the Ombudsman

£1,810redress stated in the decision

Tue May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

The estate of Miss W complain that TSB Bank plc failed to follow its own procedures when it wrongly paid the proceeds of the late Miss W’s account to a person who was not legally entitled.Bereavement and power of attorney

TSB acknowledged that Mr S was not the legal next of kin. It accepted it shouldn’t have paid the balance in the account to him.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2630780.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.