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Debt Managers (Services) Limited

Financial Ombudsman decision DRN-2609169 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

DML has responded to Mr K’s queries and his health concerns. This has meant the account had been on hold or a breathing space offered for most of the past twelve months.Treatment in financial difficulty

I’m not upholding this complaint.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2609169.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.