TSB Bank plc

Financial Ombudsman decision DRN-2609047 Upheld

Upheldoutcome, as published by the Ombudsman

£6,000redress stated in the decision

Mon Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr G complains that TSB Bank plc (TSB) won’t refund £6,000 he lost when he was the victim of a scam involving, what he thought was a new business grant.APP scam refund refused

Mr G is also unhappy because he feels TSB haven’t addressed his complaint properly.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2609047.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.