TSB Bank plc

Financial Ombudsman decision DRN-2607185 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

I don’t think TSB acted responsibly in increasing Miss B’s overdraft from £500 to £1450.Irresponsible lending

I require TSB Bank Plc to remove all adverse information recorded on Miss B’s credit file relating to the overdraft of between £500 and £1,450.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2607185.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.