Accord Mortgages Limited

Financial Ombudsman decision DRN-2602671 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mr and Mrs H say they became concerned in April 2020 about the possibility they may not be able to maintain both mortgages due to the onset of the covid-19 pandemicTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2602671.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.