Santander UK Plc
Financial Ombudsman decision DRN-2593701 Upheld
Upheldoutcome, as published by the Ombudsman
£470redress stated in the decision
Tue Mar 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr N complains that Santander UK Plc won’t refund money he lost as part of an authorised scam.APP scam refund refused
I’m satisfied the service which was provided on the two calls Mr N had with Santander could have been better, and this has caused Mr N some inconvenience and distress in his money not being recovered.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2593701.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.