TSB Bank plc

Financial Ombudsman decision DRN-2593468 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,300redress stated in the decision

Wed Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr C complains that TSB Bank Plc (“TSB”) didn’t provide him with the information he asked for on his credit card accountCredit file reporting

TSB accepts it didn’t keep Mr C properly informed about what to expect on a closed account and gave him conflicting information.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2593468.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.