Lloyds Bank PLC

Financial Ombudsman decision DRN-2588648 Upheld

Upheldoutcome, as published by the Ombudsman

£10,000redress stated in the decision

Fri Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss M is unhappy that Lloyds Bank PLC hasn’t refunded money she lost to an investment scam.APP scam refund refused

She also noted that Miss M did appear to present some vulnerabilities which the bank ought to have picked up onSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2588648.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.