Barclays Bank UK PLC

Financial Ombudsman decision DRN-2579072 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

incorrect advice about when it would start charging her interest on her balance transferInterest and rates

compensation for its poor communication, and the time she’d wasted dealing with this issueComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2579072.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.