Firms › National Savings and Investments ›
National Savings and Investments
Financial Ombudsman decision DRN-2574637 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I think we owe Ms H an apology, because I can see from our case file that she’s raised with us previously whether we were or were not the right place to bring her complaint. Even if she hadn’t done that, we’ve known throughout what the nature of her complaint was. I’m sorry that we haven’t had a discussion with Ms H before now about what we can and can’t do for her and what our purpose and powers are.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2574637.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.