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Avantcredit Of Uk, Llc
Financial Ombudsman decision DRN-2568481 Upheld
Upheldoutcome, as published by the Ombudsman
£98redress stated in the decision
Wed Mar 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Avant didn’t update her details and contact her about the debt or the intended visit of its agents. And that those agents discussed details of her debt with her husband without her authority.Service failure
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2568481.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.