MotoNovo Finance Limited

Financial Ombudsman decision DRN-2567600 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

MotoNovo Finance has explained why it considers that £100 compensation and waiving the damage charges is a fair outcome for Mrs L. ... Mrs L says that she should receive more compensation than that and that MotoNovo Finance has recorded adverse information on her credit file.Credit file reporting

MotoNovo Finance has paid £100 to compensate Mrs L for the distress caused by the length of time that it had taken to investigate and resolve her complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2567600.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.