Santander UK Plc
Financial Ombudsman decision DRN-2565980 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
They say it has overcharged them interest since 2008 by not making them aware they could take a new interest rate.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2565980.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.